This may also depend on whether one is pursuing the degree from a school of business, school of law, international relations department, political science department, or a public policy degree or other program. This also determines the kinds of courses that may be required for completing curriculum requirements.
While conflict is a fact of life, it does not have to be necessarily a negative thing. Conflict, when handled skillful can result in productivity, innovation and growth. This is particularly so in business and social negotiations. For example if one is a mediator in procurement and contract negotiation, one can help the company strike the best deals at the best rates.
All in all, conflict resolution training tends interdisciplinary with required coursework from various departments that include ethics, psychology, counselling, policy, organizational development, sociology, interpersonal communications, cross-cultural communication, leadership and management, and law and legal problem solving.
This of course will vary by program, but the degree program will likely be grounded in several disciplines. In addition, course courses may be part of the program and may include Conflict theory, Negotiation Theory, Dispute Systems Design, and Alternative Dispute Resolution.
The goals of the program may vary, but may include understanding the following: Strategies for Conflict Management, Conflict Styles, Managing Negative Behavior, Conflict Management Models, Managing Disputes, Conflict Styles, Managing Hostility and Aggression, and Balancing Assertiveness and Empathy to mention a few areas. These skills require both a theoretical and practical approach to confliction management, and classes may use modelling, role-playing, hands-on skills clinics, internship or practicum, as well as examining authentic case studies.
Students attain skills in intercultural communication, coaching, dispute resolution planning, alternative approaches to dispute resolution, needs analysis, program evaluation, facilitation, negotiation, and mediation. What can I do with conflict resolution training you ask?






